Frequently Asked Questions
Find answers to the most common questions.Account & Access
How can I access Paolagen.ai?
How can I access Paolagen.ai?
Go to app.paolagen.ai and enter your credentials (email and password). If you don’t have an account, contact support to request one.
I forgot my password, how can I recover it?
I forgot my password, how can I recover it?
On the login page, click “Forgot password” and enter the email address associated with your account. You’ll receive an email with instructions to reset your password.
Can I change my email address?
Can I change my email address?
Yes, you can change your email address from your profile settings. Go to Settings > Profile > Email.
Technical Support
What does Paolagen.ai do to protect data?
What does Paolagen.ai do to protect data?
Paolagen.ai adopts several measures to ensure data protection:
- Anonymous submission of requests via an Italian intermediary before AI processing
- No use of conversations to train AI models
- EU-based infrastructure, with models computable in Europe
- Content filtering to ensure a safe environment
- Control remaining in the hands of teachers and the institution
Is the platform available in other languages?
Is the platform available in other languages?
Yes, Paolagen.ai is available in Italian, English, and Romanian. You can change the language from the documentation language selector.
Which browsers are supported?
Which browsers are supported?
Paolagen.ai works best with the latest versions of Chrome, Firefox, Safari, and Edge.
I encountered a technical problem, what should I do?
I encountered a technical problem, what should I do?
Contact our support team at support.paolagen.ai describing the problem in detail. Include any screenshots and steps to reproduce the error.
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